Job Description

Stakeholder Engagement Manager

Reporting to: Stakeholder Workstream Lead

Role and Responsibilities:

• Working closely with the Stakeholder Engagement Lead, manage engagement with one (or possibly more depending on the scale of the project) project stakeholders across local authorities, Central Government & Whitehall, statutory and non-statutory bodies (including environment & technical organisations), industry & business, land & property, communities and other parties to establish strong working relationships
• Development and successful delivery of stakeholder engagement plans in accordance with the overarching stakeholder engagement strategy
• Manage stakeholder mapping and prepare communications to stakeholders and respond to stakeholder enquiries
• Manage stakeholder engagement coordinators, providing guidance and directing their workload activities to ensure timescales and requirements are met
• Work collaboratively with other members of the project team, liaising with other Stakeholder Managers in the stakeholder team and the PMO (project management office)
• Provide briefings and support to technical teams for meetings with stakeholders
• Arrange and attend stakeholder meetings with technical team members and ensure feedback of stakeholder responses and requests to technical teams are responded to within agreed timescales
• Prepare and manage workshops, roundtable and forum logistics including developing agendas, project plans, minute taking and production of reports
• Ensure accurate audit trail maintained of all stakeholder engagement and all contact/activities are recorded on stakeholder database
• Attend client-facing meetings, collaborative planning workshops and report to client on progress
• Provide input into weekly/monthly reports for PMO and Project Board
• Attend Stakeholder Engagement Working Group and expedite actions arising

Experience and Skills Required:

• Significant experience of managing engagement with one or more of the stakeholder cohort referred to above and statutory bodies on major high profile public sector infrastructure or regeneration projects
• Appreciation of the infrastructure-related political environment
• Experience in developing and successfully implementing stakeholder engagement plans
• A clear understanding of issues pertaining to project development and preferably familiarity with the requirements of authorisation processes such as Development Consent Orders, TWA applications or other relevant consenting processes
• Proven ability to work and multi-task under pressure, respond quickly to changing situations in complex project environments, prepare responses/narrative quickly and clearly and use personal initiative
• Good interpersonal and networking skills, highly articulate team player
• Strong project management and people management skills
• Familiarity with using various CRM systems essential
• High degree of accuracy in executing work
• Ability to schedule work and deliver to tight deadlines
• Broader project communications experience and skills desirable